Aflac Reviews
(Rated by 1782 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
5.0
Base on 3 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Customer Service5.0
Recent Customer Reviews (3)
Andrea Hofmann
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Ronald Merrill
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Ella Eyðfinnsdóttir
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Payment Methods
Accepted Payment Options:
Prices for items on Aflac.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Aflac credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Aflac Pros & Cons
Pros
1
Established History and Financial Stability: Aflac has over 65 years of experience and impressive financial stability, with A+ ratings from both AM Best and the BBB.
2
Variety of Coverage Options: Offers several types of supplemental coverage, including life insurance, short-term disability insurance, accident insurance, and dental insurance.
3
User-Friendly Website: Aflac’s website is informative and easy to navigate, allowing customers to locate information, get matched with an agent, or request a quote.
4
Rapid Claims Processing: Aflac offers a One Day Pay promise for certain individual claims, and customers can file claims online with the assistance of a tutorial.
5
Customer Satisfaction: Despite some complaints, Aflac has a large volume of customer satisfaction relative to its size.
CONS
1
Complaints and Processing Delays: There have been concerns about the volume of complaints filed against Aflac, particularly regarding the processing and payment of claims.
2
Complex Claims Process: Some customers have reported that the claims process can be cumbersome if all required materials are not provided or if the proper forms are not used.
3
Customer Service Wait Times: There have been reports of long wait times to speak with a representative, although Aflac offers a call-back feature to alleviate this issue.
4
Limited Availability of Some Policies: Some policies, like long-term disability insurance, are not offered by Aflac, and availability of certain policies can vary by state.
Aflac Features and Benefits
Features
Established History and Financial Stability
Aflac has over 65 years of experience and impressive financial stability, with A+ ratings from both AM Best and the BBB.
Variety of Coverage Options
Offers several types of supplemental coverage, including life insurance, short-term disability insurance, accident insurance, and dental insurance.
User-Friendly Website
Aflac’s website is informative and easy to navigate, allowing customers to locate information, get matched with an agent, or request a quote.
Rapid Claims Processing
Aflac offers a One Day Pay promise for certain individual claims, and customers can file claims online with the assistance of a tutorial.
Customer Satisfaction
Despite some complaints, Aflac has a large volume of customer satisfaction relative to its size.
Zero-Cost to Employers
Aflac offers supplemental insurance products without any cost to employers, enhancing employee benefits packages.
Cash Benefits
Provides cash benefits to help employees pay rising out-of-pocket medical expenses.
Financial Stress Relief
Helps maintain employee focus and productivity by alleviating financial stress and anxiety.
No Premium Price Increases
No premium price increases and no interruption in coverage, ensuring continuous benefits.
Direct Deposit
Allows for direct deposit of benefits, ensuring quick access to funds.
Aflac Always
Enroll in Aflac Always to prevent losing coverage if employment status changes.
Major Medical Coverage
Includes major medical coverage, dental insurance, vision insurance, and short-term disability insurance.
Life Insurance
Offers life insurance and flexible spending accounts.
Wellness Programs
Provides wellness programs, including on-site health screenings and employee assistance programs.
Supplemental Health Insurance
Offers a range of supplemental insurance plans to complement primary health insurance, including Critical Illness, Cancer, Dental, Vision, Hospital, Short-term Disability, and Accident Insurance.
HMO, POS, and PPO Plans
Supports various health insurance plan types, including HMOs, POSs, and PPOs.
100% Company Paid Short-term and Long-term Disability Insurance
Aflac contributes 100% of the individual employee premium for basic Accident, Cancer, and Hospital Indemnity plans.
Financial Wellness and Coaching
Includes financial wellness and coaching programs.
Educational Scholarships and On-Site Daycare
Offers educational scholarships and on-site daycare or daycare subsidies.